FAQ - Frequently Asked Questions:
1 FAQ: Tracking problems
I can’t track my order:
Once you’ve received your shipping confirmation, your tracking details can take up to 24 hours to update. If your tracking details have not been updated after 24 hours from the moment it was dispatched, please contact us via email at raphadesign2021@gmail.com
2 FAQ: Delivery problems
My package was sent back:
Most of the time, packages get sent back because there was an issue with the address provided.
If you provide the incorrect address and your order is returned to us, you will be responsible for paying for the extra shipping cost to send it back to you.
My package was delivered to the incorrect address:
First, make sure the address you provided when placing your order was correct.
If you accidentally used the incorrect address, try contacting USPS or UPS (whichever carrier was used to ship your order) and see if there is anything they can do. Unfortunately, once we leave your package with USPS or UPS, we have no control.
If you provide the incorrect address and your order is successfully delivered to the address you provided, we cannot give you a refund.
My package appears to be lost:
If your package gets lost, contact UPS or USPS (whichever carrier was used to ship your order) to get information and file a claim. If they are not able to help you, contact us immediately, so we can do our best to help.
3 FAQ: Custom orders
How do I order a custom order:
All of our products are custom made but we do offer custom orders being an order a user may place that is original and custom to them.
On the Rapha design website, locate the CUSTOM ORDERS
Under this tab you will find that to make a custom order you must Direct Message us at @raphadesignco on Instagram OR Message us via Email at raphadesign2021@gmail.com with CUSTOM ORDER as the subject line***
The design you would like MUST be appropriate or it will not be approved.
In the instagram direct message or email please state:
Your name
What type of apparel you’d like: sweatshirt, hoodie, t-shirt, or tote bag
What size you’d like: XS, S, M, L, XL, 2XL, 3XL
What would you like designed and where: (if front, back, or sleeve please state where and what)
EXAMPLE:
Luiz Sino
Luiz’s email/gmail
Sweatshirt
XL
Front: I am
Right sleeve: fearfully
Left sleeve: wonderfully
Top Back: made
Lower Back: “For You who formed my innermost parts; you knit me together in my mother’s womb. I will give thanks and praise to You, for I am fearfully and wonderfully made; Wonderful are your works, and my soul knows it very well”. Psalms 139:13-14 AMP
After your message has been sent, we will be notified and respond with “Your custom order has been approved” OR “Your custom order is not appropriate”
If approved, we will contact you on how to proceed with your order
Promotions / Offers
1 Discount codes
NO discounts are available at the moment.
RAPHA design llc. reserves the right to refuse or cancel the use of a discount code without any further discussion. Usage of discount codes are subject to stock availability.
4.2 PROMOTIONAL OFFERS
Promotions may vary across the store.
All U.S. orders get free shipping.
If you have any questions/concerns about these shipping policies, contact us via email at raphadesign2021@gmail.com